General Information
Alabama Correctional Industries (ACI) is a self-supportive division of the Alabama Department of Corrections. ACI is a work training prison program created to manufacture goods and provide services with inmate labor in a structured environment for city, county, state, and federal agencies.
Sale and purchase of “prison – made“ products is regulated by Alabama Law (Regular Session, 1976) Act No. 286, which provides in essence that only State departments, institutions, and political sub – divisions of the State which are supported in whole or part by funds derived through public taxation, and who are under the supervision of the State of the Union, may purchase our products. No bids are required to purchase from ACI. We are not allowed to sell to state workers, non – profit agencies, or the private sector.
Customer Account
Please consider creating a customer account. Your customer account can link you to past and present sales orders as well as past and present invoices. By creating an account, future quoting and/or ordering can be handled more efficiently.
Ordering
All orders require the following information:
- Customer name
- Points of contact (POC) for orders, delivery, and invoicing – name, phone number, and email address
- Billing and shipping addresses
- Product(s) with descriptions (including color/finish)
- Any special delivery instructions – please see Delivery and Warehousing section
Methods of Ordering:
Website
Browse our catalog and add items to your cart. Note: Once an order is placed on the website, a customer representative will email a quote for your signature to ensure the order is correct. After ACI receives the signed quote, you will receive an order acknowledgement with an expected delivery date.
Showroom & Mail
1400 Lloyd Street, Montgomery, AL 36107
Showroom Hours: Monday–Friday, 7:30 a.m. – 4:00 p.m.
- Phone: 800-ACI-7007 or 334-261-3600
- Regional Sales: Contact your Outside Sales Representative
Standard Orders
In-stock items. Lead times are typically eight (8) weeks.
Non-Standard Orders
Custom or not in-stock items. Lead times vary by project. Special projects may require CAD drawings and/or progress billing.
Product Warranties
- Wood Furnitureten (10) years
- Office Seating – Normal Usefive (5) years*
- Office Seating – 24hr Usethree (3) years*
- Tablesone (1) year
- Mattressesone (1) year
- Chemicalone (1) year
* Warranty applies to structural integrity.
Restoration / Reupholstery Services
Final price is subject to change upon physical inspection. If a price increase is needed, customer approval will be obtained prior to proceeding.
Prices are subject to change without notice. Items may be discontinued or modified in design; you will be notified of any changes before your order is processed.
Delivery and Warehousing
Inside delivery and setup of furniture is available at no additional cost, but must be requested when the order is placed. We setup what we deliver only. If moving of existing furniture is required, a moving fee will be added.
Receiving
Upon receipt, if shipping damage or defects are noted, please do not accept the merchandise. Please make a note of the damage on your copy and the driver’s copy of the packing list and have the driver sign both copies.
If concealed damage is found after the driver leaves, you must report it to Customer Service within five (5) business days after delivery in order to preserve your right to return the damaged merchandise and receive a proper replacement.
Invoicing
Invoices are generated and mailed within seven (7) days of delivery. Payment terms are Net 30.
Please make your remittance payable to:
Alabama Correctional Industries Industrial Revolving FundP.O. Box 70084
Montgomery, AL 36107
Cancellations and Returns
Cancellations
Standard order cancellations must be received at least five (5) business days before the estimated/scheduled delivery date to avoid a 20% restocking fee. Custom orders, or those requiring fabric/laminate selections, cannot be cancelled once work has commenced.
Return of Merchandise
Authorization for returns must be requested within five (5) business days of receipt. Standard merchandise returned will be credited minus a 20% restocking fee. Returns are not accepted for custom orders.